Privacy Policy

Last Updated: April 2026

1. Information We Collect

We collect personal information such as name, phone number, email address, and support requirements through our website forms, calls, and communication channels.

We collect this information to:

provide NDIS-related services
respond to enquiries
improve service delivery
communicate with participants and families

2. Use of Information

We may use this information for:

phone calls
WhatsApp communication
SMS
email communication
marketing and service updates

We will only use personal and sensitive information:

with your consent
where required to deliver services
in accordance with Australian Privacy Principles under the Privacy Act 1988 (Cth)

3. Data Sharing & Protection

We do not sell personal data to third parties.

We may share information with:

support staff
service partners
technology providers (CRM, WhatsApp, email tools)

All partners are required to comply with Australian privacy laws.

We take reasonable steps to protect personal information from misuse, loss, or unauthorised access.

4. Your Rights

Users have the right to:

access their data
request corrections
withdraw consent
opt out of marketing communication

5. Contact Us

If you have any questions regarding this policy, please contact hello@carerz.com.au